RETURNS
Returns & Exchanges
Your happiness means everything to us. If something isn't quite right, we're here to help make it right.
Our 100% Happiness Guarantee
At Travel + Tide, we want you to absolutely love what you receive. If for any reason you're not completely satisfied with your purchase, we offer a full refund. Simple as that.
Returning your order
Changed your mind or need a different size? No worries. Here's how to get the process started - it's quick and easy.
Get in touch
Email us at info@travelandtide.com.au to let us know you'd like to make a return or exchange.
Pack it up
Return the item in its original, unused condition with all tags and packaging intact within 14 days of purchase.
We sort it out
Once we receive your return, we'll process your refund or exchange as quickly as possible.
14-day return window
Returns and exchanges must be initiated within 14 days of the purchase date. Please get in touch with us as soon as possible if you'd like to return or exchange an item.
Item condition
Items must be returned in their original, unused condition with all tags attached and original packaging in place. We're unable to accept returns on items that have been used, washed, or damaged after receipt.
Return shipping costs
Customers are responsible for the cost of return shipping, unless the item is faulty, damaged, or incorrect. We recommend using a trackable shipping method to ensure your return arrives safely.
Refunds
Refunds will be issued to your original payment method once the returned item has been received and inspected. Please allow a few business days for this to be processed.
Faulty, damaged or incorrect orders
We pack every order with care, but occasionally things can go wrong in transit. If you've received something that's damaged, faulty, or not what you ordered, please let us know straight away and we'll make it right as quickly as possible.
We just ask that you contact us immediately and include photos so we can assess the issue and sort out the best solution for you.
What to do
Email us immediately at info@travelandtide.com.au
Include your order number and a description of the issue
Attach clear photos of the item and any damage for our reference
We'll respond promptly and work with you to resolve it as soon as possible
Items not eligible for return
The following items cannot be returned for change-of-mind reasons
Items returned after 14 days of purchase
Used, washed or worn items
Items without original tags or packaging
Body & wellness products that have been opened
Gift cards
Sale items (unless faulty)
Still have questions?
We want you to be happy - that's always been our goal. If you're unsure about anything or need a hand with a return, don't hesitate to reach out. We're real people and we genuinely care.
Get in Touch Shipping Info$10 Flat Rate Shipping
Australia-wide flat rate on all orders, no matter where you are on the coast.
Free Shipping Over $100
Spend $100 or more and shipping is on us. Our gift to you.
Contact Us
Questions about your order? We'd love to hear from you.