01Agreement to Terms

By accessing or using the Travel + Tide website at www.travelandtide.com.au — including browsing, creating an account, or placing an order — you agree to be bound by these Terms & Conditions. Please read them carefully before proceeding.

If you do not agree with any part of these terms, please do not use our website or services. Your continued use of the site constitutes your ongoing acceptance of these terms.

02About Us

Travel + Tide is an Australian online retail store specialising in coastal home décor, jewellery, body & wellness products, and lifestyle gifts. We are based in Geraldton, Western Australia.

Throughout these terms, references to "we," "us," or "our" refer to Travel + Tide. References to "you" refer to the customer or visitor using our website.

For all enquiries, please visit our Contact page.

03Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the site. In particular, you must not:

• Use the site in any way that violates applicable local, national, or international laws or regulations.
• Transmit any unsolicited or unauthorised advertising or promotional material.
• Attempt to gain unauthorised access to any part of our website, server, or any related systems or networks.
• Reproduce, duplicate, copy, or exploit any part of our website or its content for commercial purposes without our express written consent.
• Use automated tools, bots, or scrapers to access or collect data from our site.

We reserve the right to suspend or terminate access to our website at our discretion, without notice, for conduct that violates these terms.

04Products & Pricing

We take care to accurately describe all products on our website; however, we do not warrant that product descriptions, images, colours, or other content are completely accurate, complete, or error-free. Product photography is as true to life as possible but may vary slightly depending on your screen settings.

All prices are displayed in Australian Dollars (AUD) and include GST where applicable. Prices are subject to change at any time without notice. The price charged for an order will be the price displayed at the time the order is placed.

We reserve the right to limit quantities or refuse any order at our sole discretion.

05Orders & Payment

When you place an order through our website, you are making an offer to purchase the selected items at the stated price. A binding contract is formed when we send you an order confirmation email.

We accept payment via the methods displayed at checkout. All transactions are processed securely. We do not store your full payment card details on our servers.

We reserve the right to cancel an order if:

• A product is out of stock or no longer available.
• We identify a pricing or product description error.
• We suspect fraudulent activity or a violation of these terms.

If we cancel your order, you will receive a full refund via your original payment method within 5–10 business days.

06Shipping & Delivery

We ship Australia-wide. Our current shipping rates and estimated delivery timeframes are:

• Flat rate shipping: $10 Australia-wide.
• Free shipping on orders over $100.
• Local pick-up available from Geraldton, WA — select this option at checkout.

Delivery timeframes are estimates only and may vary depending on your location and the carrier. We are not responsible for delays caused by third-party couriers or circumstances beyond our control.

Risk and title for goods pass to you upon delivery. Please ensure your delivery address is correct at the time of ordering — we are unable to redirect parcels once they have been dispatched.

For full shipping details, please see our Shipping & Returns page.

07Returns & Refunds

We want you to love everything you receive from Travel + Tide. If you are not completely satisfied, please review our full Returns & Refunds policy.

In summary:

• Returns are accepted within 14 days of delivery for change-of-mind purchases, provided items are unused, undamaged, and in original packaging.
• Return postage costs are the customer's responsibility for change-of-mind returns.
• Faulty or damaged items will be replaced or refunded at no cost to you.
• Sale items are generally final sale and not eligible for change-of-mind returns unless required by Australian Consumer Law.

To initiate a return, please contact us before sending any items back.

08Intellectual Property

All content on this website — including but not limited to text, photography, graphics, logos, icons, product imagery, blog posts, and design — is the property of Travel + Tide or its content suppliers and is protected by Australian and international copyright law.

You may not reproduce, distribute, republish, display, or transmit any content from this site without our prior written permission, except where permitted by law.

The Travel + Tide name, logo, and brand elements are our intellectual property. Unauthorised use is strictly prohibited.

09Privacy & Personal Information

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

When you place an order or create an account, we collect personal information (such as your name, email address, delivery address, and payment details) for the purposes of processing your order, communicating with you, and improving our services.

We will not sell or share your personal information with third parties for marketing purposes. We may share your information with trusted service providers (such as payment processors and delivery couriers) solely to fulfil your order.

For full details on how we collect, store, and use your data, please refer to our Privacy Policy or contact us directly.

10Limitation of Liability

To the fullest extent permitted by law, Travel + Tide shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services — including, without limitation, loss of profits, data, or goodwill.

Our total liability to you in connection with any order shall not exceed the amount paid by you for that specific order.

11Consumer Guarantees (Australian Consumer Law)

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms & Conditions is intended to exclude, restrict, or modify any rights you have under the Australian Consumer Law or any other applicable legislation.

If you believe a product is faulty or not as described, please contact us and we will do our best to resolve the matter promptly and fairly.

12Governing Law

These Terms & Conditions are governed by the laws of Western Australia, Australia. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Western Australia.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

13Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect immediately upon being posted to this page, with the "Last updated" date revised accordingly.

We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the updated terms.

14Contact Us

If you have any questions about these Terms & Conditions, please don't hesitate to get in touch. We're a small team and we genuinely love hearing from our community.

You can reach us via our Contact page or find us at:

Travel + Tide
Geraldton, Western Australia
www.travelandtide.com.au